• This course is designed for students wishing to improve their English when dealing with customers in their hotel.


  • Students should have an IELTS level of at least 4 before attempting this course (or equivalent)
  • A computer with internet access (for forum posts)
  • A PDF file reader (such as Adobe Acrobat Reader)


  • Approx. 40 hours

Learning Outcomes:

  1. Identify/recognize the new vocabulary related to Housekeeping situations
  2. Identify, Explain and Justify Speaking, Listening and Reading methods and use them appropriately
  3. Extend and improve knowledge, learning and performance and outcomes by applying methods and techniques learnt in Speaking, Listening and Reading topics

VIP Silver – includes access to the practice tests (where appropriate) during the course and the End of course certificate.

VIP Gold – all VIP Silver features plus weekly forum feedback and weekly group conferences through Zoom or TenCent Meeting (Voov) where you can practice with an EDUZMS Education specialist.


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